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Privacy Policy.

If you are reading this small type, it is probably because you have genuine concerns about privacy. You will be re-assured to learn that we at Malcolm Pacific Limited ("Malcolm Pacific Immigration, we, us or our") have too. Your privacy is of great importance to us. We do not collect or use personal information for any purpose other than to communicate with you, including to send information requested by you through the Malcolm Pacific Immigration website (“our Website”), to operate our Website, and/or to provide immigration and/or visa services ("our Services"). 

This Privacy Policy more fully describes how we collect, use, and protect personal information in connection with: 

  • your use of our Website; and 
  • our Services.  

This Privacy Policy applies to our Website and all Services offered by Malcolm Pacific Immigration.

How do we collect personal information?

We collect person information directly from you when you:

  • subscribe to our newsletter; 
  • fill out a form on our Website; or 
  • contact us directly.

Where permitted by law or where you have consented, we may collect personal information from third parties, including government agencies.

If you provide us with personal information about another person, you should obtain their consent to 

do so, having informed them of this Privacy Policy where appropriate.

What personal information do we collect?

We may collect the following types of personal information about you for the purposes set out in this   Privacy Policy:

  • Identifying information:  Such as, name, nationality, gender, marital status, health and character related information, details of your travel document (e.g. passport or ID), email address, telephone number and postal address, place and date of birth.
  • Third persons: Such as children's names, parent's names, partner's names, and employers’ details. 
  • Communication data: Contact details such as email address, mobile phone number.

We may request other types of personal information from you as may be necessary to process your visa application and provide our Services to you.  

When accessing our Website, we automatically collect basic computer information such as IP address, server information, browser type, and operating system. See below for more information on cookies.

Use of “cookies”

There are two types of cookies (a “cookie” is a small piece of computer code placed in one computer by another): “session cookies” which expire, and “persistent cookies” which do not. 

Our Website uses session cookies to help us record site usage statistics, but they expire when you close your browser. We do not use persistent cookies.

Where cookies collect and hold any personal information, those cookies will be handled in accordance with this Privacy Policy. 

If you choose to disable or block cookies, parts of our Website may not function as intended, or at all. 

Cookies can be disabled or blocked through your browser settings. 

What we use personal information for?

We will use personal information for the following purposes:

  • to enable us to provide our Services;
  • for internal administration purposes;
  • to provide you with information about our Services or online content you have agreed to receive;
  • to personalise your experience (your information helps us to better respond to your individual needs)
  • to process transactions, payments, or other fees;
  • to send periodic emails and newsletters; and
  • to otherwise send you information, respond to enquiries, and/or other requests or questions.

How do we protect your information?

We are committed to keeping personal information secure. We will use all reasonable precautions to protect personal information from:

  • unauthorised access;
  • improper use or disclosure;
  • unauthorised modification; and
  • unlawful destruction or accidental loss.

We are constantly reviewing and upgrading our security policies, rules, and technical measures to keep us one jump ahead.

Sharing personal information

We may share personal information with any of the following: 

  • our professional advisers; 
  • government agencies, with your consent;
  • legal tribunals and courts;
  • any other third party we are permitted to do so under applicable privacy laws or where you have authorised us to do so (for example to your employer in support of your visa application).

Retention of information

We do not retain personal information for longer than is necessary to fulfil the legitimate business need for which the information was collected. 

Where we are providing you with Services, personal information may be deleted after 7 years from the date your file was closed in accordance with the Code of Conduct of the Immigration Advisers Authority. 

Your privacy rights

Under the Privacy Act 2020, you have the right to request access to and correction of personal information.  You are under no obligation to provide us with personal information, but if you choose to withhold any requested information, we may not be able to provide you with some or all our Services.

In addition to the rights listed above, you may have additional rights under applicable data protection and privacy laws, including to restrict or object to our processing of personal information.


If you have any questions in relation to the above, contact the Auckland office of Malcolm Pacific Immigration.